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Dear Valued Client,

PU Prime will be upgrading its MT4/MT5 servers on the following dates and times:

• 2 November 2024 17:30 hrs. (GMT+3) to 23:30 hrs. (GMT+3)
• 3 November 2024 07:00 hrs. (GMT+3) to 14:00 hrs. (GMT+3)/ 13:00 hrs. (GMT+2)

Access to MT4/MT5 Live and Demo accounts including through PU Prime Apps and PU Copy Trading will not be available during the server upgrading period.
All orders would not be executed during the server upgrading period.

Gentle Reminder:

• On 2 November 2024 17:30 hrs. (GMT+3) to 23:30 hrs. (GMT+3) Deposit, withdrawal, data searching functions and account opening applications will not be available.
• On 3 November 2024 07:00 hrs. (GMT+3) to 14:00 hrs. (GMT+3)/ 13:00 hrs. (GMT+2) Deposit, withdrawal, data searching functions and account opening applications will be available as usual.

We recommend clients make proper arrangements in advance.

Once the upgrade has been completed on 3 November 2024 14:00 hrs. (GMT+3), the server time will transition from GMT+3 to GMT+2, commencing at 13:00 hrs. (GMT+2). Access to MT4/MT5 servers will be restored at that time.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected], or phone +248 437 3105

Dear Valued Client,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming November holidays.

Please refer to the table below outlining the affected instruments:

Note:

• In the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.
• The above data are subject to changes. Please refer to https://www.puprime.com/news/ for latest details.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

With the upcoming U.S. election expected to heighten market volatility. PU Prime remains committed to ensuring a secure trading environment. We are pleased to confirm that no changes will be made to our current margin requirements ahead in anticipation of the 5th November 2024 election.

We provide stable spreads across our offered instruments, ensuring a supportive trading environment even amidst market fluctuations. However, in the event of extreme market conditions, additional measures may be introduced to maintain stability, potentially with little or no advance notice.

Potential market impacts during the U.S. election period may include:

• Wider Spreads: There may be periods when spreads are significantly wider than usual.
• Increase in Slippage: As market uncertainty rises, orders may experience greater slippage.
• Deviation in Stop-Out Levels: Stop-out levels potentially deviating from expected levels.
• High Volatility: Markets may respond sharply to news and updates, leading to extreme price fluctuations.

PU Prime may introduce precautionary measures to mitigate these risks including, but not limited to the following:

• Leverage Adjustments: Reducing leverage increases margin requirements, helping to mitigate the risk of over-leveraging and excessive risk relative to capital, thereby minimising exposure to margin calls and potential liquidations during volatile conditions.

We encourage clients to deposit funds in advance and stay alert to market developments, to help safeguard against potential stop-outs due to insufficient funds or adverse market movement.

PU Prime will make every effort to notify clients of any such changes in advance. Please carefully consider these potential implications and exercise caution during this period of heightened market activity.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please note that in observance of the upcoming end of Daylight Saving Time in US on 3rd November 2024, there will be changes to PU Prime’s trading schedule from 4th November 2024.

Kindly refer to the table below outlining the affected instruments:

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you use an EA/Indicator that requires trading hours to be manually entered, please ensure that you make the necessary adjustments to reflect this change.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

PU Prime will be upgrading its MT4/MT5 servers starting from 26 October 2024 00:00 hrs. (GMT+3) until 26 October 2024 03:00 hrs. (GMT+3).

Access to MT4/MT5 accounts will still be available during the server upgrading period. However. all orders of the affected products will not be executed during the server upgrading period.

Please log in to Client Portal for details on the affected products.

Gentle Reminder:

Deposit, withdrawal, data searching functions and account opening applications would still be available. We recommend clients make proper arrangements in advance.

We would like to advise clients to manage their accounts and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from forced liquidation due to a margin stop out.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected], or phone +248 437 3105